All quoted price contain basic shipping fees to your designated location. Additional shipping fees will only be required when the location is upstairs/downstairs, or shipping to remote areas (mountains, islands).

If an order must be cancelled due to product or company procedures, please call and inform us of the reasons, and the order will be cancelled without you being responsible for any shipping fees. If an order must be cancelled due to personal reasons, after cancelling by telephone, if the product has already been shipped, the product must be shipped back to get your money back; if the product has not been shipped, then the factory will cancel the shipping procedure, and return your money.

In compliance with National Taxation Bureau regulations, receipts must be issued for any transaction of goods in order to declare responsibility.

When regular templates are available, it usually takes a shipping company 5-6 days to reach the designated location (regular addresses only).

Due to misconducts on the part of the logistics company or other reasons, if the products shipped are not the products ordered, our company will take full responsibility in free exchanges or returns.

If there are defects or flaws in Ecofri's products or procedures (flaws and defects must be mutually confirmed), immediate product exchange or return will be conducted. If product is returned due to personal reasons, return the original product back to Ecofri within 7 days of arrival along with the product receipt, product exchange or return will be allowed, but additional shipping fees will be applied.